Terms & Conditions

1. Acceptance of Terms

Welcome to thor89. By accessing, registering, or using any service provided by thor89 (hereinafter referred to as "the Platform", "we", "us", or "our"), you ("User", "Player", "you", or "your") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the "Terms"), along with our Privacy Policy and Responsible Gaming guidelines.

These Terms constitute a legally binding agreement between you and thor89. If you do not agree with any part of these Terms, you must immediately cease using our Platform and refrain from creating an account. Continued use of thor89 services constitutes your acceptance of these Terms and any future amendments.

We reserve the right to modify, update, or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Your continued use of the Platform following any changes signifies your acceptance of the revised Terms. The most current version will always be available on this page with the "Last Updated" date clearly displayed.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Platform" refers to the thor89 website, mobile applications, and all associated online betting services accessible at thor89.cam and related domains.
• "User" or "Player" refers to any individual who registers for, accesses, or uses the Platform's services.
• "Account" refers to the personalized user profile created upon registration, which allows access to betting and gaming services.
• "Bet" refers to any wager placed on sports events, live casino games, lottery draws, or other gambling activities offered on the Platform.
• "Balance" refers to the total funds available in your Account, including deposited amounts, winnings, and applicable bonuses.
• "Bonus" refers to promotional funds, free bets, or other incentives provided by thor89 subject to specific wagering requirements and terms.
• "KYC" (Know Your Customer) refers to the identity verification process required to comply with regulatory standards and prevent fraud.
• "Responsible Gaming" refers to policies and tools designed to promote safe gambling practices and prevent problem gambling.

3. Eligibility and Account Registration

3.1 Age and Residency Requirements

To create an account and use thor89 services, you must meet the following eligibility criteria:

• You must be at least 21 years of age. Online gambling is restricted to adults only. We take age verification seriously and reserve the right to request proof of age at any time.
• You must be a resident of Indonesia or located within Indonesian territory at the time of account registration and while using the Platform.
• You must not be legally prohibited from participating in online gambling activities under Indonesian law or any applicable jurisdiction.
• You are not currently self-excluded from gambling activities on thor89 or any other online gambling platform.

3.2 Account Registration Process

When creating an account on thor89, you agree to:

• Provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, residential address, email address, and mobile phone number.
• Create only one account per person. Multiple accounts are strictly prohibited and may result in suspension or termination of all associated accounts without refund.
• Keep your login credentials (username and password) confidential and not share them with any third party. You are solely responsible for all activity that occurs under your account.
• Notify thor89 immediately if you suspect unauthorized access to your account by contacting our customer support team.

3.3 Prohibited Users

The following individuals are prohibited from registering or using thor89 services:

• Individuals under the age of 21
• Employees, contractors, or immediate family members of thor89 staff
• Individuals who have previously been banned or self-excluded from the Platform
• Individuals acting on behalf of third parties or using the Platform for commercial purposes without authorization
• Individuals located in jurisdictions where online gambling is illegal

4. Account Security and Verification

4.1 KYC Verification Requirements

thor89 operates under strict Know Your Customer (KYC) protocols to ensure platform security, prevent fraud, and comply with international standards. All users must complete identity verification before making their first withdrawal. The KYC process requires:

• Government-Issued Identification: A clear, legible photo of your Indonesian National Identity Card (KTP) showing all four corners and without glare or obstruction.
• Selfie Verification: A photograph of yourself holding your KTP next to your face in good lighting, ensuring both your face and the ID are clearly visible.
• Proof of Address (if requested): A recent utility bill, bank statement, or government correspondence dated within the last three months showing your full name and residential address.

Verification is typically completed within 1-24 hours of document submission. thor89 reserves the right to request additional documentation or conduct further verification checks at any time, particularly for large withdrawal requests or suspicious account activity.

4.2 Account Security Obligations

You are responsible for maintaining the security of your account. This includes:

• Choosing a strong, unique password that combines uppercase and lowercase letters, numbers, and special characters
• Never sharing your login credentials, password, or account details with any third party
• Using secure internet connections when accessing your account (avoid public Wi-Fi for sensitive transactions)
• Logging out of your account after each session, especially on shared devices
• Keeping your registered email address and mobile phone number up to date for security notifications

thor89 will never ask you to provide your password via email, phone, or live chat. Any such request should be reported immediately to our security team.

4.3 Suspicious Activity Monitoring

thor89 employs advanced security systems to detect and prevent fraudulent activity, including but not limited to bonus abuse, money laundering, match-fixing involvement, and collusion. We reserve the right to investigate suspicious betting patterns, unusual deposit/withdrawal activity, or any behavior that violates these Terms. During investigation, we may temporarily suspend account access and withhold withdrawals until the matter is resolved.

5. Deposits and Withdrawals

5.1 Deposit Methods and Processing

thor89 supports deposits via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All deposit methods and their specific terms are displayed in your account dashboard.

• Minimum Deposit: Rp 50.000 (varies by payment method)
• Processing Time: Deposits are typically instant. Delays may occur due to bank processing times or technical issues beyond our control.
• Currency: All transactions are processed in Indonesian Rupiah (IDR).
• Deposit Source: You must deposit funds only from accounts registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension.

5.2 Withdrawal Policies

Withdrawals can be requested once your account has been fully verified through the KYC process. Withdrawal terms include:

• Minimum Withdrawal: Rp 100.000
• Processing Time: 1-24 hours for standard members; expedited processing for VIP Diamond and Black Diamond tiers
• Withdrawal Destination: Funds must be withdrawn to a bank account or e-wallet registered in your name that matches your verified KYC documentation.
• Wagering Requirements: Deposits must be wagered at least once before withdrawal to comply with anti-money laundering regulations. Bonus funds are subject to specific wagering requirements detailed in the promotional terms.
• Fees: thor89 does not charge withdrawal fees, but your bank or payment provider may impose their own charges.

5.3 Anti-Money Laundering (AML) Compliance

thor89 is committed to preventing money laundering and terrorist financing. We reserve the right to:

• Request additional documentation to verify the source of deposited funds
• Delay or refuse withdrawals that appear suspicious or violate AML regulations
• Report suspicious activity to relevant authorities as required by law
• Close accounts involved in money laundering or fraudulent activity without prior notice

6. Betting Rules and Conduct

6.1 General Betting Rules

All bets placed on thor89 are subject to the following general rules:

• Once a bet is confirmed, it cannot be canceled or modified except in cases of obvious system error acknowledged by thor89.
• Bets are settled based on official results from the respective sports league, lottery draw organizer, or game provider. thor89's decision on all bet settlements is final.
• If an event is postponed or canceled, bets will be voided and stakes refunded unless otherwise stated in the specific sport or game rules.
• thor89 reserves the right to void bets, withhold winnings, or close accounts if we detect irregular betting patterns, insider information exploitation, match-fixing involvement, or bonus abuse.

6.2 Sports Betting

Sports betting on thor89 covers football (BRI Liga 1, EPL, La Liga, Serie A, Champions League), basketball, badminton, MotoGP, and esports. Specific rules apply to each sport and are available in the betting rules section of the Platform. Key points include:

• Bets are settled based on the result at the end of regular time unless otherwise specified (e.g., "To Qualify" markets include extra time and penalties).
• Live in-play betting odds are updated in real-time and may change rapidly based on game events.
• Maximum payout limits apply per bet slip and per day, varying by VIP tier.

6.3 Casino and Lottery Games

Live casino games (baccarat, roulette, blackjack) are provided by licensed game studios (Evolution Gaming, Pragmatic Play). Lottery games include togel markets (Singapore, Hongkong, Sydney, Macau, Japan, Taiwan). Rules specific to each game type:

• All casino games use certified Random Number Generators (RNG) or live dealers broadcasting from licensed studios.
• Togel results are based on official draws published by the respective lottery authorities. Draw times are displayed in Western Indonesia Time (WIB).
• Malfunction voids all plays and pays. If a technical error results in incorrect game outcomes, affected bets will be voided.

6.4 Prohibited Conduct

The following behaviors are strictly prohibited and will result in account suspension or termination:

• Using bots, scripts, or automated tools to place bets
• Collusion with other players or sharing betting information to gain unfair advantage
• Exploiting software bugs or system errors for personal gain
• Engaging in abusive, threatening, or harassing behavior toward staff or other players
• Creating multiple accounts to abuse bonuses or promotions
• Arbitrage betting or using the Platform solely for risk-free profit schemes

7. Bonuses and Promotions

7.1 Bonus Terms Overview

thor89 offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback rewards, VIP benefits, birthday gifts, and referral bonuses. All bonuses are subject to specific terms and conditions, including:

• Eligibility: Bonuses are available only to verified accounts that meet the promotion's specific criteria (e.g., minimum deposit amount, qualifying games, time period).
• Wagering Requirements: Bonus funds must be wagered a specified number of times (typically 5x-30x depending on the promotion) before they can be converted to withdrawable cash.
• Maximum Bet Limits: While playing with bonus funds, maximum bet limits per round apply (typically Rp 50.000-100.000) to prevent bonus abuse.
• Restricted Games: Some games may not contribute fully toward wagering requirements or may be excluded entirely from bonus play.
• Time Limits: Bonuses and their associated wagering requirements must be fulfilled within a specified period (typically 7-30 days), after which unused bonus funds expire.

7.2 Bonus Abuse Policy

thor89 reserves the right to withhold or confiscate bonuses, void bets, and close accounts if we detect bonus abuse, including:

• Creating multiple accounts to claim the same bonus multiple times
• Using betting strategies designed solely to meet wagering requirements with minimal risk (e.g., betting both sides of an outcome)
• Violating maximum bet limits during bonus play
• Depositing solely to claim bonuses without genuine intention to play

Each promotion has detailed terms available on the promotions page. It is your responsibility to read and understand these terms before claiming any bonus. If you have questions about a specific promotion, contact our customer support team before participating.

7.3 VIP Program Terms

The thor89 VIP Program operates on a tier system (Bronze, Silver, Gold, Platinum, Diamond, Black Diamond) based on monthly turnover. VIP benefits include increased cashback rates, faster withdrawals, dedicated account managers, and exclusive promotions. VIP status is reviewed monthly, and failure to maintain the required turnover may result in tier demotion. VIP program terms are subject to change, and thor89 reserves the right to modify benefits or remove players from the program at its discretion.

8. Intellectual Property

All content on the thor89 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the overall design and layout, is the exclusive property of thor89 or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform for commercial purposes
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any software used on the Platform
• Remove or alter any copyright, trademark, or other proprietary notices from the Platform
• Use any automated tool or bot to scrape, copy, or extract data from the Platform
• Frame or mirror any content from the Platform on another website without authorization

Unauthorized use of thor89's intellectual property may result in legal action and account termination. The "thor89" name and logo are registered trademarks and may not be used without express written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, thor89 and its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to, use of, or inability to access or use the Platform
• Any conduct or content of any third party on the Platform
• Any content obtained from the Platform
• Unauthorized access, use, or alteration of your transmissions or content
• Technical failures, server downtime, or interruptions in service
• Errors, mistakes, or inaccuracies in content or game results
• Personal injury or property damage resulting from your use of the Platform
• Loss of funds due to forgotten passwords, unauthorized account access by third parties, or your failure to maintain account security

thor89's total liability to you for any damages arising from or related to these Terms or your use of the Platform shall not exceed the amount you have deposited into your account in the six (6) months immediately preceding the claim.

You acknowledge that gambling inherently involves risk, and you voluntarily assume all risks associated with your betting activity. thor89 does not guarantee winnings, and past performance does not predict future results. You are solely responsible for your betting decisions and outcomes.

10. Termination and Suspension

10.1 Your Right to Close Your Account

You may close your thor89 account at any time by contacting our customer support team via live chat, email, or WhatsApp. Upon account closure:

• Any remaining real-money balance will be withdrawn to your verified bank account or e-wallet after deducting any applicable fees
• Unused bonus funds will be forfeited
• You will no longer receive promotional communications unless you opted to remain on the mailing list
• Account closure is typically processed within 24-48 hours

If you wish to permanently self-exclude from thor89 due to gambling concerns, please refer to our Responsible Gaming page for self-exclusion procedures and support resources.

10.2 thor89's Right to Suspend or Terminate

thor89 reserves the right to suspend, restrict, or terminate your account immediately and without prior notice if:

• You breach any provision of these Terms
• We suspect fraudulent, illegal, or abusive activity on your account
• You fail to complete KYC verification or provide false documentation
• You create multiple accounts or attempt to circumvent suspension
• You engage in collusion, bonus abuse, or other prohibited conduct
• Your account shows signs of money laundering or terrorist financing
• Required by law or regulatory authority

Upon termination for cause, thor89 may withhold any remaining balance in your account, void pending bets, and report the matter to relevant authorities if necessary. You will not be entitled to compensation for suspended or terminated accounts resulting from Terms violations.

10.3 Effect of Termination

Upon termination of your account for any reason:

• Your right to use the Platform immediately ceases
• All licenses and rights granted under these Terms are revoked
• You remain liable for any outstanding debts or obligations to thor89
• Sections of these Terms that by their nature should survive termination (including intellectual property rights, limitation of liability, and dispute resolution) shall continue in full force and effect

11. Dispute Resolution

11.1 Customer Complaints Procedure

If you have a complaint or dispute regarding your thor89 account, betting activity, or any aspect of our service, we encourage you to first contact our customer support team:

• Live Chat: Available 24/7 through your account dashboard
• Email: [email protected] (display as plain text)
• WhatsApp: +62 812 3456 7890 (display as plain text)

When submitting a complaint, please provide your username, a detailed description of the issue, relevant dates and bet IDs, and any supporting screenshots or documentation. We aim to acknowledge all complaints within 24 hours and resolve them within 5-7 business days.

11.2 Escalation and Governing Law

If you are not satisfied with our response to your complaint, you may request escalation to our management team for further review. All disputes will be handled in accordance with these Terms.

These Terms shall be governed by and construed in accordance with the laws of Indonesia. Any disputes arising from or related to these Terms or your use of thor89 shall be subject to the exclusive jurisdiction of the courts of Indonesia.

11.3 Limitation Period for Claims

Any claim or dispute related to your use of thor89 must be raised within thirty (30) days of the event giving rise to the claim. Claims submitted after this period may be rejected at thor89's discretion. This limitation ensures timely resolution and prevents stale claims where evidence may no longer be available.

12. Contact Information

For questions, concerns, or support regarding these Terms and Conditions or any aspect of the thor89 Platform, please contact us through the following channels:

• Customer Support Email: [email protected]
• 24/7 Live Chat: Access via your account dashboard after logging in
• WhatsApp Support: +62 812 3456 7890
• Website: https://thor89.cam

Our Indonesian-speaking customer support team is available 24 hours a day, 7 days a week. Average response times are 2-5 minutes during peak hours (18:00-02:00 WIB) and under 10 minutes during off-peak periods.

For legal, licensing, or compliance inquiries, please use the email address above and mark your message "Legal Department - Urgent" for priority handling.